Contact Aroma360 Customer Service
Aroma360 Phone Numbers and Emails
Toll-Free Number:
-
(866) 713-9313
Aroma360 Emails:
Aroma360 Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Aroma360 Customer Service is rated at 1.9 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Aroma360 is 8667139313.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 5 minutes.
Be prepared for the call as Aroma360 may ask you for the following information to identify you as a customer: email, phone number or address.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Aroma360 Customer Service is rated at 1.9 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Aroma360 is 8667139313.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 5 minutes.
Be prepared for the call as Aroma360 may ask you for the following information to identify you as a customer: email, phone number or address.
People call Aroma360 mainly because of product/ service, request for information, shipping and delivery.
Most customers feel unsatisfied after talking to customer service representatives.
The best email to contact Aroma360 is contact@aroma360.com. 83% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Aroma360 Website:
Aroma360 Help Center:
Corporate Office Address:
Other Info (opening hours):
Return Address:
1148 NW 72nd Street
Miami FL 33150
Other Locations:
421 Plaza Real
Boca Raton FL 33432
300 Fifth Ave South, Suite 107
Naples FL 34102
288A S County Rd
Palm Beach FL 33480
Hours:
Monday - Friday: 9:00am - 5:00pm
Saturday - Sunday: Closed
Aroma360 Customer Service Reviews
I am writing to share my recent experience with Aroma360, which has left me thoroughly disappointed and frustrated.
After placing an order with the company, I realized immediately that I needed to cancel it. However, despite numerous attempts to reach a human operator via phone, I was unsuccessful.
Consequently, I resorted to using the chat function on their website, where I was assured that my order would be canceled by the loyalty team within 24 hours.
Fast forward 24 hours later, I received no contact from the company. In an attempt to resolve the issue, I contacted them again using a different phone number, specifically targeting the subscription section. To my dismay, I was informed that my order could no longer be canceled, even though it was within the promised timeframe. Furthermore, I was told that I am obligated to pay for the subscription, regardless of whether I return the unused and unopened box.
This experience has left me feeling incredibly frustrated and misled.
The company's actions appear predatory and potentially illegal.
Despite repeatedly expressing my desire to cancel the order since its placement, I am now being coerced into paying for a product I neither want nor intend to use.
I urge other consumers to beware of such deceptive practices and to exercise caution when dealing with Aroma360. This level of customer service is unacceptable and reflects poorly on the company's integrity.
Do not believe the fake 5 star reviews from their website or BBB, the 1 star reviews are the only real ones. They try to bury the real reviews with their obvious format "insert name, was so helpful and took care of my issues in a timely manner, etc.".
Do NOT fall for their lies that they just need to run a soft credit check to make sure you are eligible for their "subscription" aka HIGH INTEREST LOAN. They will not tell you it's a loan and rush you through signing so you don't read it. They also will not honor its terms when they fail to deliver on time or accurately. They refuse to let me cancel despite them failing to deliver any monthly oils for over 4 months.
Customer service is non-existent. They're disorganized, incompetent, the machines are garbage and break instantly, they lie or change what they identify as their warranties and/or grace periods, and flat out stick you with trying to purchase a brand new machine. I know there's been a news story about this company, I can't believe there aren't hundreds more.
The people need to speak up and stop this deceitful, highly unethical, business of scammers and predatory lenders! Btw, they also own "Hotel Collection", so beware of their multiple identities and stay far far away!
How Good is Aroma360's Customer Service?
Summary of Aroma360 Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Aroma360?
Shipping and Delivery Question:
- “Where is my order?”
- “Received wrong order”
- “My order was delivered broken bottle”
Product/ Service Question:
- “My tower leaks the product”
- “Ac adapter broke on my mini diffuser”
- “Deffuser not working”
Request for Information Question:
- “Question about diffuser”
- “Need to speak with someone on my unit”
- “Car diffuser question”
Activation/ Cancellation Question:
- “Cancel my subscription”
- “To cancel a previous subscription that i have already fulfilled (3 months) and they are still charging ny card.”
- “Cancel subscriptions”
Return/ Replace Question:
- “Replacement parts”
- “Returns”
- “Issue with an exchange”
Account Question:
- “Subscription”
- “Can't login”
- “Account wuestion”
Cards Question:
- “Can't get my card to go through I need to reorder some scent”
- “I need to give a new credit card number”
- “Having trouble using gift card”
Payments and Charges Question:
- “Billing”
- “Charge on my card, machine broken”
Refund Question:
- “Refund”
Staff Question:
- “Customer service”
Website/ Application Question:
- “I am unable to complete my order online”
Other Question:
- “Diffuser not responding”
- “I'm have no problem with my diffuser”
- “Upgrade”
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